Description
Participants of this Professional Development Workshop understand
- when sending email / making calls is necessary, appropriate or even unacceptable
- their limits, when using workplace communication facilities
- how to write effective email subject lines and bodies
- visual components that enhance an e-mail
- how to structure and phrase effective telephone conversations
- the most common mistakes people make in business writing
- who should and should not receive copies of emails
- how to manage and archive e-mails
This intervention has a highly flexible structure and is designed in permutations to suit your needs. It is filled with in-depth discussion and case studies. Participants also perform a number of live assignments designed to maximise understanding of the principles behind efficient office communication. Thus, by defining the benchmarks and formats of information dissemination, the session lays the foundation for standardising internal communication.
Growing organisations have a large amount of internal communication, between individuals and departments. This communication is their lifeblood and can seriously jeopardise the health of the organisation if its flow is not structured in a clear and disciplined manner. Establishing a protocol of form and content in your communication can add value to your bottom line while eliminating the stress of misinterpretation, delay and the attendant firefighting.
A healthy organisation with smooth processes is an asset not only to its owners and stakeholders, but to the economy and the world at large. It brings quality to all the lives it touches.
The possibilities are limitless.
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Please note: The structure given below is a broad subdivision of the areas covered. The sessions are punctuated by breaks for snacks or lunch. We are constantly working to develop cutting edge material and methods. The workshop is therefore subject to constant upgradation. Your workshop will be customised to cater to your teams' specific needs.
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Workshop: At the start of the intervention, participants receive The Professional Development Workbook. This contains reference articles selected for inspiration as well as quality reading material. It also contains a number of live exercises that will be covered in the session.
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| Session 1 |
Introduction: To internal communication, and the need for standard form
Communication preliminaries: How to choose the mode, plan and prepare any communication
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| Session 2 |
Accurate synopses: How to create appropriate subject lines or introductions to get to the point without needless preamble
Relevant Embellishments: Arranging content and providing graphic aids for effective communication
Effective writing: Common pitfalls to avoid
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| Session 3 |
Conversational Protocol: What to say, how to say it and to whom
Damage Control: How to deal with miscommunication and misdirected communication
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| Session 4 |
Action Orientation: to create a roadmap for the implementation of learned principles
Motivational Session: To inspire self belief and spur growth.
Techniques to achieve individual goals
Q&A session.
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Post Workshop Commitment
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- Through the 42-day Practice Plan, participants will receive regular weekly e-mails with supplementary material.
- You will also have access to our online discussion forum for continued interaction.
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